South African Airways advises of US flight changes due to bad weather

Media statement

  South African Airways (SAA) advises all its customers of changes to its US flights due to adverse weather conditions.

“We have decided to cancel today’s flight from Johannesburg to New York and tomorrow’s flight returning from New York to Johannesburg due to adverse weather conditions such as snow and freezing rain aggravated by gusting winds. The weather conditions make it unsafe to operate flights as conditions are outside our operating limits,” says SAA spokesperson, Tlali Tlali. 

The following South African Airways (SAA) flights are cancelled:

Wednesday, 21 March 2018

SA 203 from Johannesburg (JNB) to New York (JFK) 

Thursday, 22 March 2018

SA 204 from New York (JFK) to Johannesburg (JNB) 

Services to and from Washington, Dulles (IAD) are currently unaffected.

Today’s flight (SA209) from Johannesburg via Accra to Washington and tomorrow’s flight (SA210) from Washington via Accra to Johannesburg will operate on a bigger aircraft, the Airbus A340-600.

Assistance will be provided to all ticketed customers holding a South African Airways Ticket (only) via any SAA Call Centre, City Travel Office or your own Travel Agent with the following conditions.

Rebooking Conditions applicable

• Rebook onto another South African Airways flight for a later date at no extra charge and subject to availability in the same cabin
• Change of cabin will not be permitted
• Rerouting is permitted with prescribed conditions
• This policy is applicable to South African Airways flights only, issued on SA (083) ticket stock and not on separate tickets of other airlines
• A full refund would be granted to all customers on application
• Tickets must be re-issued on/before 29 March 2018
• Travel must commence on/before 30 March 2018

Contact details

South African Airways Contact Centres

South Africa

·        Johannesburg | 27 (0) 11 978 1111 or 0861 606 606

 USA

·        Fort Lauderdale | 1 (800) 722 9675

“South African Airways regrets any inconvenience caused to our customers as a result of cancellation of flights. We have the best interests of our passengers at heart and trust that our discerning customers will appreciate that this decision was based on safety as the main consideration,” explained Tlali. 

SAA encourages all customers to visit its website www.flysaa.com for all flight updates and or flight cancellations. The supporting information will be updated on the Flight Status menu tab.

“We will monitor the situation on an ongoing basis and be in constant liaison with the US authorities so that we are able to resume flights once the situation improves,” concluded Tlali.