South African Airways cancels flights between Johannesburg and Hong Kong for today

JOHANNESBURG. 12 August 2019. South African Airways (SAA) advises its passengers and customers that the airline received notification of protest action affecting Hong Kong International Airport. The authorities in Hong Kong have suspended air operations to and from Hong Kong International Airport.

“Based on the suspension of air services, SAA’s operations between Hong Kong and Johannesburg for 12 August 2019 have been cancelled,” said SAA spokesperson, Tlali Tlali.

The following flights have been affected:

·       SA287 12 August 2019 Hong Kong to Johannesburg | Scheduled time of departure 23h55

·       SA286 12 August   Johannesburg to Hong Kong | Scheduled time of departure 17h35

To ensure that we keep you informed by email and/or SMS , we encourage our customers to update contact details on https://www.flysaa.com/manage-fly/manage/booking-management.

Assistance will be provided to all ticketed customers holding a South African Airways ticket (only) via any SAA Call Centre, City Travel Office or your own Travel Agent.

Contact details

South African Airways Contact Centre details

South Africa

·       Johannesburg | +27 (0) 11 978 1111 or 0861 606 606

Hong Kong

·       City Ticketing Office | +852 2877 3277

Rebooking Conditions

For SAA tickets issued on/before 16 August 2019

·       Rebook onto another South African Airways flight for a later date at no extra charge and subject to availability in the same cabin

·       Change of cabin will not be permitted

·       Change of routing will not be permitted

·       This policy is applicable to South African Airways flights only, issued on SA (083) ticket stock and not on separate tickets of other airlines

·       Tickets must be re-issued on/before 16 August 2019

·       Travel must commence on/before 16 August 2019

·       No waiver on cancellation and refund applications

“SAA will monitor the situation continuously and will be in constant liaison with the authorities in Hong Kong to receive updates and to know when we could resume operations,” Tlali added.

“We apologise for the inconvenience caused by this operational disruption and encourage all customers to visit the website for all flight updates and or flight cancellations”.